Your Right to Cancel
- As an EU consumer, you have the right to cancel your order within 14 days after you receive the goods.
- You do not need to give a reason, but we kindly ask you to let us know.
How to Cancel
- Please send us an email within 14 days of receiving your order.
- After you inform us, you have another 14 days to return the goods.
Condition of Returned Goods
- Items must be returned unused and, where possible, in the original packaging.
- Coffee is a perishable product. If a package is opened or used, we cannot accept a return unless there is a quality problem.
Return Costs
- The customer is responsible for paying return shipping costs, unless the product is defective or sent by mistake.
Refunds
- Once we receive your return, we will process your refund within 14 days.
- Refunds are made using the same payment method you used for your order.
- If only part of your order is returned, we will refund only that part.
- Shipping costs from the original order are refunded only if you return the entire order.
Damaged or Wrong Products
- If your product arrives damaged, defective, or incorrect, please contact us immediately.
- We will cover the return costs and send you a replacement or full refund.
Contact
For returns and refunds, please contact us:
Our contact details can be found on the provided invoice.